~ The Telco Customers can avail Instant talktime loan up to Rs. 50 &
enjoy uninterrupted services even when their balance runs out ~
~This one of its own kind of facility will extend the
Telco’s Prepaid customers talk time loan of Rs 10/20/30 or Rs 50 automatically
when their balance runs out, this loan amount will get deducted with the
subsequent recharge of the Customer ~
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Haryana (India) October 7, 2014: This festive season, Videocon Telecom launches it’s
yet another Customer centric initiative which offers instant Talktime loan
facility to its prepaid Customer base. Branded as “Turant Loan”, this facility
allows a Customer to avail instant talktime loan of Rs 10/20 or 50 when their
balance runs out (reaches less than Re 1). This loan will be automatically
extended to the customer when the balance runs out & gets automatically
repaid as and when the customer makes a subsequent recharge.
The feature shall be of great advantage to prepaid users when they need
balance urgently but feel lethargic to reach out to the nearest outlet for
recharge. This facility also comes in handy during night hours when the
Customer is not able to make calls due to low/nil balance. The best part of
this service is that the Customer can avail this by subscribing to it once.
Post his consent, Customer will automatically get this service whenever his
balance reaches Re 1 or low.
With the launch of this functionality, Videocon Telecom prepaid
Customers will have the choice to avail credit of Rs. 10, Rs. 20, Rs. 30 and
Rs. 50. Additional credit balance gets automatically credited to the Customer’s
account as soon as the Customer’s balance reaches Re. 1, and the loan amount
shall be deducted on the subsequent recharges of the customer after deducting a
nominal processing fee of as low as Rs 2/-.
Also, the loan is extended to the customer unconditionally, i.e.,
without any security, and in case if the customer churns out after availing the
loan, the bad debt will be absorbed by the company.
To obtain Instant Loan Videocon Telecom prepaid Customer can SMS LOAN
to 543212 (toll free) or can dial *140# (toll free)
The Telco aims to broad-base this facility to its
entire prepaid base.
Talking about this recently launched interesting feature, Mr. Arvind
Bali, Director and CEO, TelecoVideocon said “Prepay customers
can make calls only till the time there is balance in their account. On a daily
basis, approx 2% of Revenue Earning Prepay Customer run out of balance (Re 1 or
low), of which 60% Top up within 3 days and remaining within a week. With this
facility, we will allow our customers to continue to make calls even when the
balance runs out.
Not only is this a pure customer delight, but also an opportunity for us
to enhance Customer ARPU. Further, there are no strings attached when it comes
to extending the proposition to the customer, in case the customers churns out
without making any subsequent recharges, hence no recovery of the loan, the bad
debt will be absorbed by us. ”, Mr
Bali added.
About Videocon Telecom
Videocon Telecom, the next-generation GSM mobile
service network was launched by Rs. 25,000 crore Videocon Group. The
company has partnered with global technology leaders to create a robust
infrastructure featuring future ready mobile technologies. Powered by the most
advanced GSM-EDGE network, Videocon Telecom aims to redefine the Indian mobile
telecommunications industry by leveraging a combination of the parent company’s
strong brand recall and retail reach with a spirit of innovation and customer
centricity. Videocon endeavours to transform the life of every Indian consumer
by changing the very paradigm of the way he communicates.
Videocon Telecom today symbolizes the market
innovations and customer offerings rooted in the demands and needs of the
Indian consumer. Videocon Telecom has notched up a subscriber base of over 8
million subscribers within a year of operations, a testament to the brand’s
customer focused strategy. The company has invested significantly in research
and development as well as in customer service to offer consumers innovative
products and a superlative experience.
